FAQ

  1. What products do you sell?

    We offer a curated selection of premium skincare, beauty routines, and care sets designed to support healthy, glowing, and radiant skin.

  2. How do I place an order?

    Simply browse our products, select your desired items and quantities, and proceed to checkout using our secure payment system.

  3. What payment methods do you accept?

    We accept major credit and debit cards as well as other secure payment methods available at checkout.

  4. Do you offer free shipping? Yes. We offer free shipping on eligible orders via Kostenloser DHL - Versand. We also provide an expedited DUL Express shipping option for €4.99.

  5. How long does shipping take?

    Orders are processed within 1–3 business days.

    Estimated delivery times:

  • Germany (Deutschland): 2–4 business days

  • Belgium: 3–5 business days

  1. What is your return policy?

    We accept returns within 30 days of delivery for eligible items that are unused, unworn, unopened, and returned in their original condition and packaging.

  2. How do I request a return or refund?

    To request a return, please contact us at contact@luminaseoul.shop within 30 days of receiving your order. We will provide return instructions once your request has been approved.

  3. What should I do if I receive a damaged or incorrect item?

    Please contact us within 48 hours of delivery and provide your order number along with clear photos of the item and packaging. We will arrange a replacement or refund when appropriate.

  4. Is my payment information secure?

    Yes. All transactions are processed through secure payment providers, and we use industry-standard security measures to protect your information.

  5. How can I contact luminaseoul?

    You can contact us anytime using the information below:

    Email: contact@luminaseoul.shop

    Phone: +4915511436426

    Address:

    Gmunder Straße 45

    81379 München

    Deutschland

    Website:

    https://pay.luminaseoul.shop/