Versand
Last Updated: October 15, 2026
Thank you for shopping with luminaseoul.
ORDER PROCESSING TIME
All orders are processed within 1–3 business days (excluding weekends and holidays).
If we experience a high volume of orders, processing times may be slightly delayed. Customers will be notified of any significant delays via email.
SHIPPING DESTINATIONS & RATES We currently ship to Germany and Belgium:
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Deutschland (Germany)
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Belgium
Shipping options available at checkout:
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Kostenloser DHL - Versand: Free (€0.00)
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DUL Express: €4.99
ESTIMATED DELIVERY TIMES
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Germany (Deutschland): 2–4 business days after shipment.
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Belgium: 3–5 business days after shipment.
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (e.g., DHL tracking code).
Tracking information may take up to 24 hours to update after shipment.
DELAYED OR LOST SHIPMENTS
If your order has not arrived within the estimated delivery timeframe, please contact us at contact@luminaseoul.shop and we will work with the carrier to investigate the shipment.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing accurate shipping information during checkout.
luminaseoul is not responsible for delays or delivery issues resulting from incorrect addresses provided by customers.
DAMAGED PACKAGES
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photographs of the item and packaging.
We will arrange a replacement or refund when appropriate.
CONTACT US
luminaseoul
Website:
Email:
contact@luminaseoul.shop
Phone:
+4915511436426
Business Address:
Gmunder Straße 45
81379 München
Deutschland